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Juliani, Mika Giofani Eka (2021) PENGARUH KEANDALAN (RELIABILITY), KEPUASAN NASABAH (CUSTOMER SATISFACTION), DAN CITRA BANK TERHADAP LOYALITAS NASABAH DI BANK MUAMALAT KANTOR CABANG KOTA METRO LAMPUNG. Tesis (S2) thesis, Universitas Muhammadiyah Metro.